SmallBizGenius Analysis
Converse receives overwhelmingly negative feedback regarding product quality, customer service, and shipping issues. While customers appreciate the style of Converse shoes, many report durability problems and difficulties resolving issues with Converse's customer service.
Category Breakdown
Scores based on analysis of 276 recent reviews
Product Quality
2.0/10Many customers report that the quality of Converse shoes has declined significantly. They cite issues such as soles peeling, materials tearing, and shoes falling apart after only a few months of use, with some even claiming the shoes are not authentic.
40 reviews mention thisCustomer Service
1.5/10A significant number of reviewers express dissatisfaction with Converse's customer service. Common complaints include unhelpful representatives, difficulty resolving issues, and slow or nonexistent responses to inquiries, especially regarding returns and refunds.
35 reviews mention thisShipping & Delivery
2.0/10Numerous customers report problems with shipping and delivery. Issues include delayed orders, lost packages, damaged boxes, and incorrect delivery addresses, often compounded by the use of unreliable couriers like Evri.
25 reviews mention thisReturns & Refunds
1.0/10Many reviewers report difficulties with the returns and refunds process. Customers describe long delays in receiving refunds, having to chase customer service for updates, and being denied returns for customized items despite unclear policies.
15 reviews mention thisSizing Issues
2.5/10Some customers have experienced issues with Converse's sizing. They report that the sizes are inconsistent with European standards, leading to incorrect orders and the need for exchanges.
5 reviews mention thisPros & Cons
What Customers Love
"Shoes sylish, but not as durable as i would have liked"
"They gave a refund without question."
"Ordered customised hi tops for my wedding. It said 6-8 weeks delivery but arrived within 3 !"
Common Complaints
"Brand new shoes developed a hole within 6 weeks."
"Honestly don’t think I’ve ever received such poor customer service."
"Great shoes. Completely useless at actually delivering anything!"
"Please can you advise why you think it is acceptable for the customer to have to chase a refund 3 weeks after the item was delivered back to you?"
"I bought a UK size 4 converse sizing is different their 4 is a European size 36.5 this is 3.5 I need a converse 4.5 or 5 but they are sold out."
Common Questions About Converse
Answers derived from customer review patterns
Is Converse legit and trustworthy?
Based on 100 reviews, Converse's legitimacy is questionable due to widespread reports of poor product quality, shipping issues, and customer service problems. While the company does fulfill orders, many customers receive damaged or defective products, experience significant delays, or encounter difficulties when attempting to resolve issues with customer service. The high volume of negative reviews suggests that purchasing directly from Converse carries a considerable risk of a negative experience. Customers may find more reliable options through third-party retailers.
Based on 45 reviewsDoes Converse have good customer service?
Based on 35 reviews, Converse's customer service is generally perceived as poor. Many customers report difficulty reaching representatives, receiving unhelpful or dismissive responses, and experiencing long delays in resolving issues. Some reviewers mention that customer service agents are unable to correct simple errors like incorrect shipping addresses, while others describe a lack of accountability for defective products or shipping errors. The overall sentiment suggests that Converse's customer service is a significant pain point for many customers.
Based on 35 reviewsIs Converse worth it for small business?
For small businesses, Converse may not be a reliable choice due to the reported issues with product quality and customer service. The risk of receiving defective merchandise or experiencing shipping delays could negatively impact operations and customer satisfaction. While the brand's style may be appealing, the potential for added hassle and frustration may outweigh the benefits. Small businesses may find more dependable options by sourcing footwear from retailers with a proven track record of quality and customer support.
Based on 20 reviewsWhat is Converse's return policy like?
Based on 15 reviews, Converse's return policy can be problematic. Customers report difficulties returning items, especially customized products, even when the website's return policy is unclear. Many reviewers describe long delays in receiving refunds, often requiring multiple follow-ups with customer service. Some customers have even been denied refunds altogether, despite providing proof of purchase and documenting the issues with their orders. The overall sentiment suggests that Converse's return process is often frustrating and unreliable.
Based on 15 reviewsWhy are Converse shoes falling apart so quickly?
The primary reason Converse shoes are reportedly falling apart quickly, according to 40 reviews, is a decline in product quality. Customers cite issues such as soles peeling, materials tearing, and stitching unraveling after only a few months of use. Some reviewers speculate that the company has reduced the quality of materials or manufacturing processes, leading to less durable shoes than in the past. This issue is a recurring theme in negative reviews, suggesting a widespread problem with the brand's current product quality.
Based on 40 reviewsLooking for Something Different?
Compare Converse against 522 similar lifestyle & perks options.
View Alternatives